↑ Return to V20 Pcloud

V28 Pcloud Sync Problems

George Morgan
My articles
Follow on:

Page no: V28

The following are problems that relate to Pcloud Sync.

What I see on Windows What is in the Web


Pcloud Files Not in Sync

Pcloud Sync not working


Video: V28/V25 Pcloud Sync Problems: does not work

Video: V28/V25 Pcloud Sync Problems Sync stopped

Find out what is moving in Sync.

If the folder is in sync –> on the folder icon you’ll see green label

1) Find out if Pcloud Sync is still moving: number of files to be synched are still changing)

2) Aim: Which syncs are working, which are not

Solution1: Manual Sync

—– Folder that are blue

If the folder is not sync –> on the folder icon you’ll see blue label

a) For each sync find out which folders are blue

b) if there are just a few files and folders

c) –> Move the blue files to other location (only when these files are not important)

d) Do a manual sync via Total Commander, for the syncs that make problems


Manual Sync Total Commander

Delete Cache

Solution 2:  Delete the Pcloud Cache
e.g. G:\ZZPcache or E:\!!PcloudCache


Solution 3: Delete the Sync (and Backups)If there are many files that make problems

a) Remove the pcloud sync and do manual sync

b) add the Pcloud sync again

Delete Pcloud DB

Solution 4:  Delete the PCloud DB

provided that Pcloud is still running:

First do a manual sync with Total Commander
V64 Regular Manual File Sync for sync each folder

  • if downloads/upload remain stuck: Exit Pcloud, kill process
  • Windows Explorer Properties :Show hidden files
  • In Windows explorer: Open Type %LOCALAPPDATA% in the address bar, this contains the Pcloud internal folder
  • This will go to C:\Users\George\AppData\Local for user George
  • Rename existing DB file with date–> data.db.20180619
  • Delete all files in the pcloud folder, in particular the data files


Pcloud Sync Solution
Pcloud Sync Solution

- Click to enlarge

  • Restart Pcloud
    Log in (all cached data is deleted)
    Pay attention when password file is on pcloud
    Remember login details
    Pcloud will load the DB Cache again
    After that must add all sync again: copy the syncs from other
  • Log in (all cached data is deleted)
  • Pcloud will load the DB again
  • After that must add all sync again: copy the syncs from other compujter

similar to usual Pcloud issues, we delete this data.

7) if still problems Go to task Pcloud Problems

V25 Pcloud General Problems


Pcloud Sync Deletes Data

Pcloud does not official support the sync with a NAS.
But it still works pretty well on Windows.

When I sync my Mac to the DAT folder on the NAS, the data gets deleted.


Pcloud Sync Deleted Data

  • [ ] — Video
  • [ ] — Problem
  • [ ] Whenever we log into Pcloud, we must verify the syncs
  • [ ] Possible Reason: An old SyncTeam deleted a lot of data on Pcloud
  • [ ] but it would NOT delete data in the main folder
  • [ ] —> move the wrong sync folder into NAS archive or delete it
  • [ ] — Solution
  • [ ] Option1: Do a rewind on Pcloud or restore data https://www.pcloud.com/help/general-help-center/what-is-pcloud-rewind
  • [ ] Option2: Copy the data from NAS Recycle bin, for example S:#recycle\SyncTeam and S:\#recyle SyncComp
  • [ ] restore of data is easier from NAS recycle bin
  • [ ] Option3: Restore the files via Pcloud Trash
  • [ ] Data had been synched on Pcloud and on S:\ NAS
  • [ ] Option3: Copy data from old NAS archive
  • [ ] —– how to rewind
  • [ ] Step1: Select a date to which we restore Pcloud
  • [ ] Step2: select the folders that u want to restore
  • [ ] Step3: Click on restore
  • [ ] -> The folders are restored to that date
  • [ ] At the end: Manual sync of all synched folders that got modified


Option1: Rewind Pcloud

Pcloud Rewind


Rewind provides a preview of your pCloud account from a certain point in the past. From there, you can restore or download a certain file, folder or your entire pCloud account at once. You will find all the files you recover with Rewind in a folder called “Rewind” in your Home directory. Let’s say you want to recover 5 files from 1. Feb. 2017 from 01:30 p.m (UTC 2+). You will find them in the Rewind folder, under a subfolder with the name “5 files restored from Feb 01,2017 13:30”. You can then move the files wherever you like in your account afterwards.


How to:
1) Find out the date and time when the files started to get deleted. Use the trash for this.

  • [ ] 3 Sources:
  • [ ] 1) Rewind –> folder P:\Rewind and subfolders
  • [ ] 1a: Reduce the path length when needed
  • [ ] 2) Restore (Pcloud) –> Original folder
  • [ ] 3) NAS Recycle Bin -> S:\Deleted by Pcloud


2) Rewind to that date


It appears to be an offline operation, that is run on the server.

No selection possibilities which files should be restored.
Really deleted files will be restored, too.

Option2: Pcloud Untrash

How to:

1) Find out the date and time when the files started to get deleted. Use the trash for this.
Do it preferably on the device where a Pcloud Sync deleted the files.
2) Check all files for that date.

3) Press restore.

Choice of what should be restored.

It is an online operation: Restoring many files may take considerable time, when the browser does not respond.



Option3: Restore from NAS Recycle Bin

This is the quickest and easiest way to restore.

Precondition: You are synching to the NAS

Just move from #recycle into the normal folder again.
It will sync into Pcloud with Pcloud Sync given that it will be considered a new file.


Pcloud thinks that these are new files


Pcloud Sync Rename Folder Bug

  • Understand what happening with pCloud when folder is renamed
  • Expected functionality: Renamed on pCloud is renamed, too.


  • It has issue again
  • The renaming does not work  –> no, it works, it just slow.
  • For pCloud is a new folder –> This the problem, upload new folder, but finally realizes that it exists
  • Bug: No protocol of uploading files to be renamed


Folders not in sync

Different Folder Content

Pcloud shows different folders on 2 computers

  1. Restart the pcloud (works mostly)
  2. Delete cache
  3. Delete the database and wait!




Video Name: Pcloud shows different folders on 2 computers


Empty folders are shown on one computer.

George PC
George PC

- Click to enlarge

Some Errors:

When we are trying to copy something this error is shown.




Еrror after trying to copy something
Еrror after trying to copy something

- Click to enlarge

Pcloud Problems Files Not Downloaded Uploaded

Pcloud on george-FB Sync not working

  • 3 Ways of Solution: 1 Restart 2 Delete Cache 3 Delete DB
  • Choose one of them so that sync works again
  • For Solution 3 must recreate the sync


See more for Files